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These Terms & Conditions apply to purchases made from Pure Infrared Heating (“we”, “us”, “our”) through our website. By placing an order, you agree to these terms.
Questions? Contact: [email protected]
All orders are subject to acceptance and stock availability.
Once you place an order, you will receive an order confirmation email. This confirms we have received your order, not necessarily that it has been accepted.
We may contact you if we need more information to process your order.
Prices are shown on our website in GBP (£).
If VAT applies, it will be shown at checkout or on your invoice.
We aim to keep prices accurate, but errors may occur. If we discover an error, we will contact you before processing the order.
Payment must be made in full before dispatch.
We use secure third-party payment processing. We do not store full payment card details.
We make every effort to display accurate product descriptions, specifications, and images.
Colours and finishes may vary slightly due to lighting, screens, and manufacturing tolerances.
For technical guidance, always refer to the product manual and installation instructions supplied with the product.
Some products may require professional installation, especially where fixed wiring is involved.
You are responsible for ensuring installation and use comply with applicable UK regulations and manufacturer instructions.
We are not responsible for issues caused by incorrect installation, misuse, modification, or failure to follow instructions.
Delivery timescales and options are shown on our Delivery page and/or at checkout. Estimated delivery dates are not guaranteed and may change due to courier delays or circumstances outside our control.
If you are a consumer (buying for personal use), you typically have the right to cancel your order within 14 days of receiving your goods, under UK consumer law.
To cancel, email [email protected] with your order number and request.
Important conditions:
Products must be returned in a resaleable condition (where possible: unused, uninstalled, with original packaging and accessories).
You may be responsible for return shipping costs unless the item is faulty or incorrect.
Once we receive and inspect the return, we will process refunds to the original payment method.
Refund timing depends on your bank or payment provider.
If the product shows signs of use, installation, damage, or missing parts, we may deduct an amount to reflect reduced value.
If your item is faulty, damaged in transit, or incorrect:
Contact us as soon as possible at [email protected]
Include your order number, photographs (if relevant), and a short description of the issue.
We will work with you to arrange a repair, replacement, or refund where appropriate.
Many products include a manufacturer warranty (terms vary by product).
Warranty usually does not cover damage caused by incorrect installation, misuse, accidental damage, unauthorised repairs, or normal wear and tear.
Nothing in these terms limits liability for death or personal injury caused by negligence, fraud, or any liability that cannot legally be limited.
We are not liable for indirect losses such as loss of profit, business interruption, or consequential damages.
Our total liability for any claim related to an order will not exceed the amount paid for the product (except where the law requires otherwise).
All website content (text, images, branding) is owned by or licensed to us. You may not copy, reproduce, or use it without written permission.
We aim to resolve issues quickly and fairly. Please contact [email protected] with your order number and details.
These Terms & Conditions are governed by the laws of England and Wales, and any disputes will be handled in those courts (unless consumer law provides otherwise).